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7 ways to build a personalized customer experience
According to Hyken’s research, 81% of customers prefer to shop with companies that personalize their experience. Moreover, 70% appreciate that employees know about their previous interactions with the...
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What is FCR, how to increase it and close deals faster
According to a CX SQM study, 95% of customers continue cooperating with companies that resolve their requests during the first call. Address client needs right away, and you’ll increase customer...
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Seamless Team Communication: How to Easily Connect In-Office Staff with...
The modern world is becoming increasingly mobile, and work formats are also changing. Many companies are transitioning to a hybrid work system. Some employees work in the office, while others work...
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5 Requirements for Call Centers and Sales Departments in 2024
Mobile communication became a real breakthrough for businesses many decades ago. However, it soon became apparent that its functionality was insufficient for effective operations. Instead, virtual...
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6 functions to increase sales rep productivity
A sales rep’s productivity is the ratio between sales metrics and the resources they use to achieve these metrics. The less time and effort an employee needs to achieve their goal, the higher their...
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Case study: Ringostat AI instead of two quality control employees for Keramis
Many companies lack qualified personnel. Management has to take on many additional functions, and minimal time is left to control the team. However, this task can now be entrusted to artificial...
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Ringostat’s live chats — fast, flexible, and client-focused website...
79% of businesses report that live website chats positively impact sales. Now, you can experience this advantage first-hand. Ringostat has launched live chat solutions for websites designed to convert...
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Case study: how AI speech analytics helped a hearing center to cut call...
Hearing aids are not something that should be bought at random without prior diagnosis and consultation. That’s why Betterton Hearing Center always has a lot of communication with potential clients and...
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Case study: how AI helps to evaluate online lessons in an IT academy for...
Learning is not an easy process, even for adults. Let’s not talk about children and teenagers who are already mastering “computer” specialties. To make learning as enjoyable and fruitful as possible,...
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Ringostat update digest for January 2025
From now on, you’ll be able to find out about our updates in English. Keep an eye out for the opportunities your business can gain from improvements to our platform. Read about IPv6 support for...
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